The Eastern Alberta Regional Victim Serving Society shared an in-depth update with Cold Lake city council during its April 8 meeting, highlighting the support it offers to victims of crime and tragedy across the region.
Melody Littell, representing the organization, walked council through the services they provide in partnership with the RCMP, as well as how resident can access support.
“As part of our work with Victim Services, in partnership with the RCMP, we strive to support all individuals recognizing the importance of equity, healing and justice for all,” Littell said. “So, our mission and vision are all about supporting individuals who have been victimized or have experienced a significant tragedy.”
The society works across 24 RCMP detachments, excluding Wood Buffalo, Fort Chipewyan and Lloydminster, with a central office in St. Paul and local staff based in detachments. Court support navigators and trined volunteer advocates offer help, including in-person emotional support at crisis events. “These are people who attend crisis events and provide emotional support and resources in that moment,” Littell explained.
The society also helps victims understand and participate in the justice process, including guidance with victim impact statements, restitution claims, and working with Crown prosecutors. “By helping them regain control and empowering them or helping them navigate the criminal justice system… it restores their sense of stability and peace,” Littell said.
Mayor Craig Copeland asked whether families dealing with substance abuse issues could reach out for help. “They can reach out, anyone can reach out,” Littell responded. “We will get them to the agency that can best support them with that.” Councillor Ryan Bailey asked about response times, and Littell noted that if a referral comes in during business hours, it’s usually handled the same day or the next business day.
The society uses a two-tiered after-hours crisis response system. Tier One navigators review calls passed on by RCMP and decide whether to respond or dispatch a Tier Two advocate. While they do not attend unsafe situations involving drugs, alcohol, or threats, Littell said anyone unsure of where to turn is welcome to contact them directly. “We offer emotional support and court debriefing after the proceedings to help the victim process their experience and ensure they have the supports they need,” she said.
Referrals from agencies can be made by contacting [email protected]. Once a consent for is received, it’s assigned to a navigator for follow-up.
Council accepted the presentation as information and thanked Littell for the update.
